Operations IQ · Accountability for the whole hotelAvailable
Big projects. Small fixes.
Nothing falls through.
Operations IQ tracks every operational item, from a lobby refresh to the dress-code sign at breakfast, with someone answering for each one, every update in one place, and a nudge when something stalls.
Overdue 3dLobby furniture refresh — bids due
Last update: “Third bid arrives Monday.”
Due tomorrowRespond to $956 chargeback
Due FriDress-code sign at the breakfast entrance
Stalled · 16dCredit for the short linen shipment
No activity for 16 days. Consider nudging the owner.
capital projects, staffing, vendors and the details guests notice
someone answers for every item, with a date it’s due
updates and status stay on the item, so the weekly meeting reviews progress instead of hunting for it
At a live hotel: 88% of items resolved faster, with nothing falling through the cracks. Every item keeps who’s answering for it and every update along the way, so clear accountability is built in.
See it on a call →Items
Capital to compliance, all in one place.
Add an item in seconds, give it an owner and a due date, and the list keeps itself in order: by priority, due date or last activity.
- Categories for how hotels run: Capital, Staff, Vendor, Financial, Marketing, Compliance, Ops
- Priority, owner and an optional due date, with clear Overdue / Due today / Due tomorrow markers
- Views for Open, Assigned to me, Mentioned me, Waiting and Resolved
- After 14 days without activity an item is marked Stalled, so it gets a nudge instead of a shrug
Screen is illustrative. Fictional counts.
Ways hotels use it
However your hotel is run, everyone works from one list.
Regional manager → GM
One list per property. See what each GM is working through and what’s stuck, without the email chains.
e.g.Train every shift on upselling by the 15th
Owner → GM or property manager
Owner priorities with someone answering for each one, and progress you can check any day.
e.g.Get three bids for the lobby furniture refresh
GM → team
Hand work to department heads and staff with a due date, and see the updates land as they happen.
e.g.Post the dress-code sign at breakfast by Friday
A GM’s own projects
Run hotel projects and follow-ups in one place, from the big plan to the small detail guests notice.
e.g.Front desk up-leveling plan
Updates
Every update stays with the item.
No more digging through email or texts for the latest. Each item carries its own thread: comments, @mentions, photos and files, and its status from open to waiting to resolved, so anyone can see where it stands and who said what.
- Type @ to bring someone in; they see it under Mentioned me
- Attach photos and files up to 10 MB
- Follow the items you care about, mute the ones you don’t
- Search every item and thread
Screen is illustrative. Fictional people and figures.
Staying in the loop
Know what changed without asking.
Each person chooses what they hear about, so nobody gets buried in notifications they didn’t ask for.
- Optional email for new items, updates and comments
- An optional weekly board email every Monday morning with everything still open
- On a phone, Operations IQ sits in the app’s bottom tab bar
Illustrative. The weekly board email is optional; each person turns it on.
Built for the people who run the hotel
The weekly meeting, without the spreadsheet.
Ready on day one
Nothing to connect. Add your team and your first items, and you’re running.
For everyone involved
Owners, regional managers, GMs and department heads work from the same list.
On the phone, too
Check the list, add an update and change status from anywhere.
A record that holds
Who raised it, who answered for it, what was said and when it was resolved.
More from HotelPilot
Start with your books. Add the rest of your hotel when you’re ready. Every module runs on the same platform and login, and each is priced separately.
- Accounting IQFlagshipThe AI-native back office: bills, deposits and a live P&L.
- Sales IQAvailableWho to call this week, and why.
- Labor IQAvailableLabor cost and productivity, before payroll.
- Maintenance IQAvailableEvery repair, caught and closed.
- Revenue IQEarly accessRate recommendations against your comp set.
- Guest IQEarly accessReview themes, and reply drafts checked against the facts.
- Room IQEarly accessA risk view of every room.
- Staff IQEarly accessRecognition from what guests say in reviews.
See Operations IQ
at a hotel like yours.
Twenty minutes, no prep needed.