Maintenance IQ · Repairs & upkeepAvailable
Every repair, caught.
Every repair, closed.
Maintenance IQ turns what guests and staff report into tickets, from reservation comments in your PMS, guest reviews and your own team, so nothing broken waits for the next guest to find it. Every ticket gets a due date by urgency, and you see what’s open, overdue and fixed.
EmergencyRoom 108 · AC & heat units
1 day overdue · room is out of order
UrgentRoom 214 · Toilet runs constantly
Due today
Needs a decisionRoom 317 · “Shower drains slowly”
from reservation comments, guest reviews and your team
AI tags what broke; urgency sets the due date
marked fixed with an after photo, and tracked over time
Tickets
Nothing slips through.
Problems reach maintenance from wherever they’re first mentioned. Your team decides what’s a repair; Maintenance IQ keeps every ticket on the clock until it’s fixed.
- Each night, reservation comments in your PMS are scanned and possible repairs wait for a decision
- Repairs mentioned in guest reviews become tickets too
- Anyone can submit a ticket from a phone, with photos, or log one they already fixed
- Emergency, urgent or routine: each sets a due date (by default the same day, within a day, within a week), and you can change the targets
- AI tags each ticket’s category and what broke, so the list reads like a work order
| Location | Problem | Urgency | Due |
|---|---|---|---|
| Room 108 | AC & heat units | Emergency | 1 day overdue |
| Room 214 | Toilet runs constantly | Urgent | Due today |
| Pool area | Pump making noise | Routine | Due Wed, Oct 28 |
| Room 402 | Door lock battery low | Routine | Fixed Oct 24 |
Screen is illustrative. Fictional tickets.
Trends
See what breaks most, and where.
Fix rates, response times and repeat problems, without building a spreadsheet. Spot the room that keeps coming back and the equipment worth replacing.
- Typical time to fix, and how many were fixed on time over the last 90 days
- What breaks most, and the rooms with the most repairs over 12 months
- How old the open tickets are
- Download tickets and the pool log as a spreadsheet
Screen is illustrative. Fictional figures.
Routine work
The jobs that keep the hotel running, on schedule.
Recurring jobs create their own tickets each morning, and the pool log keeps every daily check in one place, with every edit kept with who made it.
- Recurring jobs: set how often and where, spread them out, and they appear as tickets each morning
- Pool log: morning and afternoon checks, with missed checks marked
- Rooms out of order in your PMS shown next to the tickets, so nothing is out of order without a reason
- Bring in your past repairs from a spreadsheet when you start
| Day | Morning check | Afternoon check |
|---|---|---|
| Sat, Oct 24 | Pass · 8:10 AM | Pass · 3:45 PM |
| Fri, Oct 23 | Pass · 7:55 AM | Missed |
| Thu, Oct 22 | Pass · 8:20 AM | Pass · 4:05 PM |
Screen is illustrative. Edits are kept with who changed what.
Built for the people who fix things
On the floor, not at a desk.
Works on a phone
Submit, update and close tickets from the room, with before and after photos.
The right access
Maintenance staff see Maintenance IQ and nothing else. Managers see it all.
Your targets
Set your own response times, rooms and areas, and repair categories.
A record that holds
Every ticket keeps its activity, photos and who fixed it, and when.
More from HotelPilot
Start with your books. Add the rest of your hotel when you’re ready. Every module runs on the same platform and login, and each is priced separately.
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- Guest IQEarly accessReview themes, and reply drafts checked against the facts.
- Room IQEarly accessA risk view of every room.
- Staff IQEarly accessRecognition from what guests say in reviews.
See Maintenance IQ
at a hotel like yours.
Twenty minutes, no prep needed.