Guest IQ · Reviews & guest experienceEarly access
Every review read.
Every reply ready.
Guest IQ reads every survey and online review, tags what each guest is talking about, and drafts a reply from the facts of the stay for you to edit and post. Each morning it shows what needs you.
Reply due4/10 · Room 214 · stayed Oct 12
“The AC was loud all night and the room never cooled down…”
Optional8/10 · Room 305 · stayed Oct 11
“Great stay, Maria at the front desk was wonderful.”
every comment tagged by topic, sentiment and department
reply drafts built from the facts of the stay, ready to edit
which topics are rising, which rooms guests rate worst, and what moves scores
Reviews
Reply faster, and get the facts right.
One inbox for every review, with the ones that need a reply first. Ask for a draft and Guest IQ writes it from what actually happened on the stay, then checks the numbers and names before you see it.
- Reply due, optional or replied for every review, so nothing unhappy goes unanswered
- Drafts written only from the facts of the stay, which are shown next to the draft
- Edit anything, paste it into your brand’s review system, and mark it replied
- Repairs guests complain about show up in Maintenance IQ, where you can mark them urgent
“Thank you for staying with us, and I’m sorry the air conditioning in your room kept you up. I’ve shared your comments with our maintenance team, and the unit in room 214 was repaired the day after your stay…”
Screen is illustrative. Fictional guest and reply.
What guests say
See the pattern, not just the review.
Guest IQ turns hundreds of comments into the few topics that matter, shows which are getting better or worse, and checks every night which changes actually move your scores.
- What guests complain about, with each topic rising, falling or steady
- The rooms guests rate worst, and repeat guests over the last 12 months
- Each night’s findings labeled honestly: proven here, early sign or can’t tell yet
- Tonight’s arrivals, departures and groups, with a note ready for the front desk
| Topic | Reviews | Lately |
|---|---|---|
| Noise | 23 | Rising |
| Breakfast quality | 17 | Falling |
| Room temperature | 11 | Steady |
Screen is illustrative. Fictional topics and counts.
Built for GMs and guest-experience leads
Your team’s voice, with less of the typing.
You post every reply
Guest IQ drafts; your team reviews, edits and posts. Nothing goes out on its own.
Facts, not guesses
Drafts use only verified details of the stay, and numbers and names are checked.
Every morning
What needs you today and this week, in one short list.
Part of the suite
Works with Maintenance IQ, so a complaint about a repair becomes a ticket.
More from HotelPilot
Start with your books. Add the rest of your hotel when you’re ready. Every module runs on the same platform and login, and each is priced separately.
- Accounting IQFlagshipThe AI-native back office: bills, deposits and a live P&L.
- Sales IQAvailableWho to call this week, and why.
- Labor IQAvailableLabor cost and productivity, before payroll.
- Maintenance IQAvailableEvery repair, caught and closed.
- Operations IQAvailableOne list for everything the team owns.
- Revenue IQEarly accessRate recommendations against your comp set.
- Room IQEarly accessA risk view of every room.
- Staff IQEarly accessRecognition from what guests say in reviews.
Get early access
to Guest IQ.
We’re rolling Guest IQ out to current customers first. Tell us about your hotel and we’ll be in touch.