Staff IQ · Recognition & scorecardsEarly access
Recognize the people
guests remember.
Staff IQ finds the team members guests name in their reviews, keeps track of recognition bonuses, and gives every department a scorecard built from what guests say.
HousekeepingMaria G. · 6 positive mentions
“Maria made our room spotless and left a note for our daughter.”
Front deskJames T. · 4 positive mentions
“James sorted out our late check-in with a smile.”
BreakfastAna L. · 3 positive mentions
“Ana remembered how we take our coffee every morning.”
the staff guests name, with the words they used
recognition bonuses tracked, with a history you can export
scorecards that show who to celebrate and who needs support
Recognition
Turn guest praise into team pride.
When a guest names someone in a review, Staff IQ matches the name to your team and puts the moment on the wall of recognition, ready for the next team meeting.
- Every guest-named moment, with the person, their department and the quote
- Positive mentions counted over 30 or 90 days
- Recognition bonuses tracked: paid this year, top earner, and a CSV export
Screen is illustrative. Fictional figures.
Scorecards
Every department, scored by its guests.
Housekeeping, front desk, maintenance and breakfast each get a scorecard built from guest feedback and your own records, so coaching starts from facts.
- Housekeepers ranked by cleanliness score, with what guests said
- Recognition, watch and coaching flags, so you know who needs what
- Front-desk agents by guest satisfaction across their check-ins and check-outs
- Overtime and absence patterns by department
| Housekeeper | Cleanliness score | Rooms | Trend |
|---|---|---|---|
| Dana R. Recognition | 94 | 412 | ▲ 2.1 |
| Sam K. | 88 | 365 | ▲ 0.8 |
| Luis P. Coaching | 71 | 298 | ▼ 3.4 |
Screen is illustrative. Fictional staff and scores.
Built for GMs and department heads
Celebrate first, coach with facts.
Fair to your team
Scores come from guest feedback and your own records, not hunches.
Ready for the meeting
This month’s recognition, scorecards and bonuses in one place.
Bonuses you can trust
A history of every recognition bonus, exportable for payroll.
Part of the suite
Built on the reviews and staff data HotelPilot already reads.
More from HotelPilot
Start with your books. Add the rest of your hotel when you’re ready. Every module runs on the same platform and login, and each is priced separately.
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- Operations IQAvailableOne list for everything the team owns.
- Revenue IQEarly accessRate recommendations against your comp set.
- Guest IQEarly accessReview themes, and reply drafts checked against the facts.
- Room IQEarly accessA risk view of every room.
Get early access
to Staff IQ.
We’re rolling Staff IQ out to current customers first. Tell us about your hotel and we’ll be in touch.